At Meguiar’s Kenya (“we”, “our”, or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit www.meguiars.co.ke, create an account, place an order, or otherwise interact with our services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, create an account, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Delivery and billing address
- Payment information (processed securely by our payment providers)
- Company name (where applicable)
Non-Personal Information
We may automatically collect information such as:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Time spent on the website
- Referral source
- Cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Deliver products and services
- Process payments
- Respond to enquiries and customer support requests
- Send order confirmations and delivery updates
- Improve our website and customer experience
- Detect and prevent fraud or unauthorized activities
- Comply with legal obligations
- Send promotional offers and marketing communications (only where you have consented)
3. Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Improve website performance
- Analyse website traffic
- Enhance user experience
You may disable cookies through your browser settings; however, doing so may affect certain website features.
4. Sharing Your Information
We respect your privacy and do not sell your personal information.
We may share your information with trusted third parties, including:
- Payment service providers
- Courier and delivery companies
- Website hosting providers
- Analytics providers
- Government authorities where required by law
These third parties are only permitted to use your information for the services they provide on our behalf.
5. Payment Security
Payments made through our website are processed using secure third-party payment providers.
Meguiar’s Kenya does not store your debit or credit card details on our servers.
6. Marketing Communications
If you choose to subscribe, we may send you:
- Promotions
- New product announcements
- Exclusive offers
- Car care tips
- Company updates
You may unsubscribe at any time by clicking the “Unsubscribe” link in our emails or by contacting us.
7. Data Security
We take appropriate technical and organisational measures to protect your personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
While we strive to use commercially acceptable means to protect your information, no method of electronic storage or transmission over the internet is completely secure.
8. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil your orders
- Meet legal and tax obligations
- Resolve disputes
- Enforce our agreements
When your information is no longer required, it will be securely deleted or anonymised.
9. Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where legally permissible.
- Object to or restrict certain processing of your information.
- Withdraw your consent to marketing communications at any time.
To exercise these rights, please contact us using the details below.
10. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
11. Children’s Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the revised “Last Updated” date. Continued use of our website after changes have been made constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Meguiar’s Kenya
Website: www.meguiars.co.ke
Email: meguiars@wpea.co.ke
Phone/WhatsApp: +254 788 666 666
Compliance Statement
This Privacy Policy is intended to comply with the Kenya Data Protection Act, 2019, and outlines how Meguiar’s Kenya collects, processes, stores, and protects personal information in accordance with applicable Kenyan data protection laws.