At Meguiar’s Kenya, customer satisfaction is our priority. We are committed to supplying genuine, high-quality car care products. Please read our Refund & Returns Policy carefully before making a purchase.
1. Return Eligibility
You may request a return or replacement if:
- You received the wrong product.
- The product arrived damaged during transit.
- The product is defective upon delivery.
- The product is missing items that should have been included.
To qualify for a return, the item must:
- Be reported within 24 hours of delivery.
- Be unused and in its original condition.
- Be returned in its original packaging with all accessories, labels, and documentation where applicable.
- Be accompanied by proof of purchase (receipt or order confirmation).
2. Non-Returnable Items
For hygiene, safety, and quality reasons, we cannot accept returns for:
- Products that have been opened or used.
- Products damaged through misuse, neglect, or improper storage.
- Clearance or sale items marked as non-returnable.
- Gift cards or promotional vouchers.
3. Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
- Take clear photos of:
- The product
- The packaging
- The shipping label
- Contact our customer support within 24 hours of receiving your order.
- Do not use the product until your claim has been reviewed.
Once approved, we will arrange a replacement or refund where applicable.
4. Refunds
Refunds will only be issued where:
- A replacement product is unavailable.
- The returned product is confirmed to be defective.
- The wrong product was supplied and a replacement cannot be provided.
- Your order is cancelled by Meguiar’s Kenya before dispatch.
Approved refunds will be processed using the original payment method.
Please allow 5–10 business days for the refund to reflect, depending on your payment provider.
5. Exchanges
Where possible, we will replace:
- Damaged products.
- Defective products.
- Incorrectly supplied products.
Exchanges are subject to product availability.
6. Order Cancellations
Orders may be cancelled before they have been dispatched.
Once an order has been shipped, it cannot be cancelled and will be subject to this Returns Policy.
7. Shipping Costs
- If the return is due to our error (wrong item, defective product, or damaged during transit), Meguiar’s Kenya will cover the return shipping costs.
- If the return is not due to our error, the customer will be responsible for any shipping charges.
8. How to Request a Return
To request a return or report an issue, please contact us with:
- Your order number
- Proof of purchase
- A brief description of the issue
- Clear photos of the product (where applicable)
Email: meguiars@wpea.co.ke
WhatsApp/Phone: +254 788 666 666
Please allow up to 2 business days for our customer service team to review your request.
9. Consumer Rights
Nothing in this policy limits your statutory rights under the applicable consumer protection laws of Kenya.
We appreciate your trust in Meguiar’s Kenya and are committed to ensuring you receive genuine products and excellent customer service.